How consumers reward responsive brands



Responding to feedback (especially critical feedback) improves shopper perception of the product, brand, and seller – and more than doubles purchase intent among shoppers who read negative reviews. Analysis of over 100,000 reviews and 1,600 surveys prove the power of responsiveness.

How Consumers Reward Responsive Brands #Infographic

Infographic by: www.bazaarvoice.com
You can also find more infographics at Visualistan
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